Employment and Internships
Guest Relations Representative
Supervisor’s Title: HS Daily Operations Manager or RH Daily Operations Manager
Employees Supervised: None
Classification: Seasonal/part-time (April-October) Non-Exempt X
WORK SUMMARY: Implement successful delivery of daily guest experiences and activities including but not limited to tours, programs, events, administrative support, special use of sites and facility rentals at the Home and Studio, the Rookery and Robie House. Travel to all three visitation sites is required. Weekend and evening hours required to meet the needs of the organization and customer service goals of the department.
ESSENTIAL DUTIES:
- Deliver quality daily guest experiences including but not limited to tours, programs, events, special use of sites and facility rentals at the Home and Studio, Robie House and the Rookery.
- Assist in the preparation of the sites for delivery of guest experiences
- Participate in and complete the interpreter training program(s), successfully learning to lead tours.
- Manage daily audio tour logistics.
- As a team member of the Guest Relations Department provide organizational support and back up as coordinated by supervisor.
- Provide administrative assistance to Daily Operations Manager at Home and Studio site.
- Serve as back-up to retail sales staff by accurately operating registers to enable merchandise, membership, tour and event transactions.
- Serve as back-up for Rookery receptionist.
- Assist other departments and perform other duties as assigned.
- Ensure customer service and safety goals in order to contribute to organizational objectives.
- As a team member of the Preservation Trust, demonstrate positive interpersonal skills that promote open communication, respect for all positions, maintenance of confidentiality and success of the organization.
QUALIFICATIONS:
High school diploma or equivalent preferred. Position requires excellent customer service and communication skills. Experience in hospitality, museums, or other service industry with proven results preferred.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Following is a list of our current openings:
TO APPLY
Email resume, cover letter and salary requirements to . Reference position title in subject line. Applicants are screened by human resources and resumes of qualified candidates are referred to individual departments.
NO PHONE CALLS WILL BE ACCEPTED.
Thank you for your interest in employment with us. The Preservation Trust does not accept unsolicited resumes. All open positions with the organization are posted and application instructions are included.